Customer Service Assistant

Enhance your Customer Experience

For any business to be successful, customer satisfaction plays an essential role. Our customer service assistant will provide customer-centric solutions to leave customers impressed and returning for more. This includes prompt responses to customers, timely resolutions for their complaints, live conversation with the customer instead of a chatbot and more. Now you can give your complete attention to your business growth and let us attend to your customers with our high-quality customer support.

Customer Service Assistant

Enhance your Customer Experience

For any business to be successful, customer satisfaction plays an essential role. Our customer service assistant will provide customer-centric solutions to leave customers impressed and returning for more. This includes prompt responses to customers, timely resolutions for their complaints, live conversation with the customer instead of a chatbot and more. Now you can give your complete attention to your business growth and let us attend to your customers with our high-quality customer support.

Scale up your business with happy customers

At eLuminous, we not only provide a dedicated and friendly customer service assistant but will also make sure they would be a perfect face for the brand. These assistants will ensure more positive customer experiences, which will result in the company’s growth. Our customer service expert will handle.

Providing quick & efficient response

Resolving customer complaints timely

Email, chat and phone support

Keeping records of the customer's feedback

Updating customers on the status of their purchase

Benefits of our Service

Save time
Unlock productivity

Tailor-made solutions & training

Monitor the performance regularly
Improved customer experience

Steps to hire Virtual Assistant Service

Understanding the requirement

In-depth study of the objective and recommendations for the solutions that best suit your business goal.

Candidate Screening

We shortlist highly skilled, detail-oriented candidates, best matching your requirements. You can peruse the profiles of the candidates which will include experience, proficiencies & relevance.

Candidate Interview

After selecting suitable candidates, we will set up an on-call interview. No extra charges will be incurred.

Candidate Interview

Once the assistant is selected we will track their work in real-time and share a consolidated report regularly for your reference.

Tools we use

FAQ’s

What is the top software you use for virtual customer support?
Our VA uses HubSpot service hub and Freshdesk tools for virtual customer support
Is my customer data protected?
Yes! We always ensure that our client’s data is 100% secure and safe with us. We also practice ISO/IEC 27001 Compliance
Do virtual assistants care about customer satisfaction and experience?
Yes, they do care. The sole objective of virtual assistants is to deliver great service to their clients. When a task is performed by the virtual assistant it will be checked by the supervisor. Once the supervisor is satisfied by the outcome then only the task is considered as complete.

Explore us today!

Why multi-task when eLuminous can offer a much-needed breather?